>Narratives/Cross-coverage

Colorado DOC covers custody posts with non-custody staff because of an ongoing staffing crisis

May 2022
Sterling Correctional Facility
[30:05 – 31:17]
https://youtu.be/OUMSgVhC_-U?t=1805
How is work-life balance being maintained? Currently we have about 190 vacancies at Sterling

Last week our hours for the week is we worked 1,704 hours of overtime but we mitigated 1,439
December 2022

[15:25 – 18:12]
Do I want this having people work in other positions to be a long term thing? Absolutely not.
July 2023
August 2023

[37:14 – 38:51]
So there’s going to be times that we’re going to ask staff to do positions that they weren’t necessarily hired to do […]
I understand I appreciate all of you that have worked outside of your primary duties. I understand it I appreciate it. And I want to stop that as quickly as we possibly can
December 2023: Director Clark commits to figure out operations
August 2024
Sterling Correctional Facility“We’re way understaffed. People are working way too much overtime. And it doesn’t give them enough time to recharge their own batteries before having to deal with some of the people we have to deal with here. Overly tired people, their tempers are shorter. They react more than anticipate because they’re just so damn tired.”
October 2024
[25:39] And I know we answer a question similar to this every town hall and unfortunately I have to share the same response to this
[26:45] some facilities have those higher needs that do require us to utilize case managers and teachers across the board. This doesn’t indicate that we have a less of a belief that those job duties for which our case managers and our teachers do is any less valued
April 2025

[09:02- 10:37]
Case managers, teachers are often some of those posts that help us mitigate overtime
June 2025
Overtime Reduction Memos



[34:40 – 35:29]

Posting up or cross-posting flexes available staff to float coverage from teachers, case managers and maintenance staff to security posts

Cross-coverage reduces familiarity, reduces dynamic security and increases reliance on barebones minimum standards

September 2025

[11:10 – 13:40]
The best way to mitigate overtime was to use support staff

[43:57 – 45:44]
The honor guard like all of our special teams is a volunteer team […] They volunteer and do countless hours and support our staff DOC families and the community so anytime that the honor guard has a chance to participate in a community event like that and highlight our positive public image I’m going to support that
November 2025

[22:48 – 25:20]
Case managers and educators are used to mitigate overtime at TCF
August 2026
Increasing shift relief factor reduces:
~ Overtime
~ Leaves
~ Posting out of classification
~ Posting out of series
~ Callouts
Increased shift relief factor increases float pool & float coverage.
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